How helpful was this article? Let us know how we can improve: Thanks for your feedback! Let us know how this article helped: Submit Thanks for your feedback! Related articles Community answers. Related articles. Any idea what caused it? I appreciate your prompt follow-up here, so glad to hear this was sorted! Jane Community Moderator Dropbox dropbox. If so please give it a Like below. If so please press the ' Accept as Best Answer ' button to help others find it. Questions asked in the community will likely receive an answer within 4 hours!
I am having a similar problem. Dropbox stopped syncing and now I can't get it to run, even running as Adminstrator. Using the offlineinstaller I got it to reinstall but it won't start still. Same when running as administrator.
Hi Jane. The advanced reinstall requires you to first uninstall, but it is the uninstall that is failing. I have even tried a power uninstaller but the same error occurs. The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community. If you need more help you can view your support options expected response time for a ticket is 24 hours , or contact us on Twitter or Facebook.
Join a discussion or post a question of your own to get started. With the exception of 2 of my picture files, I am unable to open any of them. Why can't I access my pictures. I am very, very upset about this and need a solution. Please help!!! I never deleted these files, I just get the msg "cannot open thumbnail". I have this issue on all my devices: An Acer Aspire 8.
I'd say it's a web interface. I originally downloaded Dropbox on my old tablet, a Samsung Galaxy Tab 3. Any more info you need, just ask. I want to really solve this problem ASAP. One more thing, this is important. Unable to open photos on Android phones due to unsupported image format? It can be annoying to find that your some of the favorite pictures or photos fail to open in Android Gallery.
When users attempt to open it. Actually even incomplete downloads or when images do not get downloaded due to slow network, it can result in such error. Mostly such unsupported format error is encountered when images present on Android phones does not support the image file format. For this you need to check the image file extensions. The part which is there after period. You can select the image type and right click to go to properties and you can get the details as file size, path and extension.
If the extension is not supported by Android, you need to convert it using online image converter app on Android. Use this article to fix the following issues: Dropbox is not syncing, updating, or refreshing files, folders, or shared folders. Dropbox appears to have stopped syncing, is no longer syncing, or is stuck indexing. Files are taking a long time to sync, are syncing slowly, or appear to always be syncing. Wait a few minutes and check back There are a lot of reasons why syncing could be temporarily delayed.
Close other applications that are open on your device If Dropbox files are open in another application, they might not sync. Follow our filename recommendations Certain special characters in filenames may not be compatible with certain devices. If the Dropbox desktop app is on an external hard drive, check your connection If you have your Dropbox folder on an external hard drive, make sure the external hard drive is connected and recognized by your computer.
Uninstall and reinstall the Dropbox desktop app Uninstall and reinstall the Dropbox desktop app on your computer. Certain types of files and metadata like symlinks symbolic links , aliases, shortcuts, junction points, resource forks, networked folders, and extended attributes. Learn what types of extended attributes Dropbox can sync. If this is the case, you might see an error message that says that permission has been denied or that your file has been rejected by the server.
If you suspect this is the problem, contact support. How helpful was this article?
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